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Terms of Service

Last updated: October 20, 2026

1. Acceptance of Terms

By accessing or using Altario ("the Service"), operated at altario.app, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Altario is a cloud-based church management platform, available via web (altario.app) and mobile applications (iOS and Android), that provides tools for member management, event scheduling, communication, donation processing, worship planning, and related church administration functions.

3. Account Registration

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 18 years old to create an account.
  • One person or organization may not maintain more than one free account.

4. Plans, Trials and Payments

  • Altario offers two plans: Free and Pro. Free can be used for as long as you like within its limits, which are shown on our pricing page.
  • Pro costs CHF 59 per month or CHF 590 per year. All prices are in Swiss francs; your bank or card provider may convert the amount and add a fee.
  • Every new church starts with a 30-day Pro trial. No payment details are needed for the trial. If you do not subscribe before it ends, the church moves to the Free plan automatically. Nothing is deleted; features above the Free limits are paused until you upgrade.
  • Pro subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled. You can switch between monthly and yearly billing or cancel at any time. A cancellation takes effect at the end of the current billing period, and you keep Pro until then.
  • On the web, payments are processed by Stripe. On iOS, you can subscribe through Apple In-App Purchase at the same price; Apple's terms then govern billing, cancellation and refunds, and you manage the subscription in your Apple ID settings.
  • If a payment fails, Pro stays active for a 14-day grace period so you can update your payment method. If the payment is still outstanding after that, the church moves to the Free plan.
  • Refunds for web subscriptions may be issued within 14 days of purchase for billing errors. Contact support@altario.app with proof of payment. Individual donations processed through church donation pages are non-refundable; refund requests must be directed to the church.
  • The live demo gives you a private sample church filled with made-up people for 14 days, free of charge. It is for trying Altario only: emails from a sample church go only to your own address, and invitations, online donations and payment connections are switched off. After 14 days the sample church and anything added to it are deleted, unless you turn it into your real church first, which removes the sample data and starts the normal 30-day Pro trial.
  • We reserve the right to change pricing with 30 days' notice. A price change never applies to a billing period that has already been paid.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose.
  • Store or transmit malicious code or harmful content.
  • Attempt to gain unauthorized access to the Service or other users' accounts.
  • Interfere with or disrupt the Service or its infrastructure.
  • Use the Service to send unsolicited bulk communications (spam).
  • Resell or redistribute the Service without written permission.

6. Data Ownership

You retain all ownership rights to the data you enter into the Service. We do not claim ownership of your church data, member information, or any content you create. You grant us a limited license to host, store, and process your data solely to provide the Service.

7. Data Protection

We take the protection of your data seriously. Church member data is sensitive and we treat it accordingly. See our Privacy Policy for details on how we collect, use, and protect your information.

8. Donations and Stripe Connect

Churches using our donation feature connect their own Stripe account via Stripe Connect. Donation funds are transferred directly to the church's Stripe account. Altario does not hold or manage donation funds. Stripe's terms of service apply to all payment processing.

9. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for any loss resulting from service interruptions.

10. Termination

We may suspend or terminate your account if you violate these terms. You may delete your account at any time. Upon termination, your data will be retained for 30 days to allow for export, after which it will be permanently deleted.

11. Church Responsibilities

Churches using Altario are responsible for: obtaining appropriate consent from members before entering their personal data; complying with applicable data protection laws (including GDPR where applicable); ensuring WhatsApp messages are only sent to members who have opted in; and maintaining the accuracy of member data. Altario provides the tools; the church manages the relationship with its members.

12. Data Breach Notification

In the event of a data breach affecting your church's information, Altario will notify affected church administrators promptly and cooperate with any investigation. Our total liability for any breach shall not exceed the amount paid for the Service in the preceding 12 months.

13. Limitation of Liability

To the maximum extent permitted by law, Altario shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

14. Changes to Terms

We may update these Terms of Service from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of the new terms.

15. Mobile Applications

Our mobile applications are available on the Apple App Store and Google Play Store. By downloading and using our mobile apps, you also agree to the applicable store terms:

  • Apple's Licensed Application End User License Agreement for iOS.
  • Google Play Terms of Service for Android.
  • On iOS, Pro is available as an auto-renewing subscription through Apple In-App Purchase at the same price as on the web. Apple's terms govern billing, cancellation and refunds for those purchases; manage them in your Apple ID subscription settings.
  • On Android, subscriptions are purchased and managed through the Altario web platform (altario.app). A subscription bought on the web is managed at altario.app, not in the app stores.
  • App updates may be delivered via the app stores or over-the-air updates.
  • The mobile app requires an internet connection and a valid Altario account to function.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at support@altario.app.